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Services

Hypercore IT solutions offers a wide range of services
 

1. Cloud services
 

Cloud services are managed by IT service providers. 
By using cloud services, your company can quickly scale both infrastructure and software. You will also lower costs as you don’t need to pay for on-premises software licenses, or the IT employees to perform installations and upgrades. 

What are the different types of cloud services?

 

There are three basic types of cloud services: 

 

The first is SaaS, which stands for Software as a Service. This would be a software application that you could access over the cloud without having to have it installed on your device.
PaaS stands for Platform as a Service. A service provider delivers a platform to you, enabling you to develop, run, and manage business applications over the cloud.
Finally, IaaS, or Infrastructure as a Service is infrastructure delivered over the internet. This would be the actual data storage – instead of maintaining servers and physical data centers, you can access all your data seamlessly though the cloud.

  • Software as a Service (SaaS)
    A variety of services are available as Software as a Service, including file storage, backup, web-based email and project management tools. Using one of these applications, users can access, share, store and secure information in the cloud. SaaS cloud solutions examples include Dropbox, Slack and Microsoft 365.

  • Platform as a Service (PaaS)
    Platform as a service is an environment in the cloud where developers can build and deploy apps. PaaS provides the database and operating system that is needed to develop cloud-based software. Developers can focus on their task, without needing to build and maintain the infrastructure that such software development processes normally require. AWS Elastic Beanstalk and Windows Azure are two cloud technology examples of PaaS.

  • Infrastructure as a Service (IaaS)
    Infrastructure as a service provides the infrastructure that you need to manage SaaS tools, including servers, storage, and networking resources. The cloud provider would manage the storage servers and networking hardware and may also offer additional services like load balancing and firewalls.

2. Voice over internet protocol (VoIP)
 

VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection. VoIP allows users to make voice calls from a computer, smartphone, other mobile devices, special VoIP phones and WebRTC-enabled browsers. VoIP is a technology useful for both consumers and businesses, as it typically includes other features that can't be found on common phone services. These features can include call recording, custom caller ID, or voicemail to e-mail. It is also helpful to organizations as a way to unify communications.

The process works similarly to a regular phone, but VoIP uses an internet connection instead of a telephone company's wiring. VoIP is enabled by a group of technologies and methodologies used to deliver voice communications over the internet, including enterprise local area networks or wide area networks.

A VoIP service will convert a user's voice from audio signals to digital data, then send that data through the internet. If another user is calling from a regular phone number, the signal is converted back to a telephone signal before it reaches that user.

VoIP can also perform routing of incoming and outgoing calls through existing telephone networks. However, some VoIP services may only work over a computer or VoIP phone.

  • VoIP consolidates communication technologies into one unified system -- meaning that VoIP can allow for a number of audio, video or text-based communication methods. This can be particularly useful for businesses, so teams don't have to work with multiple different applications to communicate with one another effectively.

  • VoIP creates this network by allowing users to make calls and hold web conferences using devices like computers, smartphones or other mobile devices.
     

3. Backup solutions
 

Backup solutions protect information loss from occurring by storing copies of data on external hardware or online platforms, such as a cloud service. Information backup services can help protect your business' information should any issues occur, like a power outage or system failure. Many information backup services exist, such as file backup, server backup and even desktop backup. Businesses can schedule automatic backups for their files to save the most recent versions of the files they create to ensure data is secure.

4. Network security

Network security services help protect a business' network from unauthorized access. IT services can create and issue access authorization to those who need it. They also provide many other services to protect your network, including:

  • Building firewalls

  • Installing anti-virus software

  • Installing virtual private networks (VPNs)

  • Performing regular network checkups

Related: What Is a Cyber-Security Engineer?

5. Monitoring

IT services can monitor your network, internet traffic, computers and other internet-enabled devices. Monitoring allows IT teams to keep track of who accesses their businesses' information, whether any technology requires repairs and if any computers need software updates or modifications. Essentially, this IT service ensures that your team members have the tools and resources they need to complete their tasks.

6. Email services

Businesses and organizations rely on email for many communication purposes. From individual messages and company-wide updates to customer relations, email is an important part of maintaining business relationships. IT teams may often oversee their businesses' email accounts and make recommendations on providers that suit their organizations' communication needs. IT email services can also be beneficial in sales and marketing processes, where IT teams work with sales and marketing professionals in keeping open communication with customers and sales leads.

7. Information reporting

Through their data collection and monitoring, IT services can provide reports on information about your organization. They can create reports on topics such as the use of technology and information storage to help you understand how effective your company's current services are. Many organizations' IT services provide software that helps streamline financial and project reporting. Information reporting services may also arrange information in a way that helps you better understand your business and make important decisions.

8. Remote support

Many IT services can provide technical support remotely. For instance, if one of your devices experiences an issue, IT services can access it through the internet to troubleshoot and repair it. Remote support allows them to find and repair issues more quickly and can apply to multiple devices, including most mobile devices. Having IT services with remote support capabilities can reduce the time to update applications and repair technical errors so your work can continue with minimal interruption.

9. Software as a service

Software as a service (SaaS) refers to software programs that require a paid subscription. This can include word processing or database software. IT services can connect you with the services you need and monitor the connection to help you make sure you can use it when you need it. Using software as a service sometimes includes cloud access, so your team can work remotely on their own devices should they need to. With most SaaS subscriptions, businesses receive additional IT service features, including technical support for the software.

Related: What Is SaaS (Software-as-a-Service)?

10. Software development

IT services can often include software development processes to create custom applications that fulfill specific business needs. For example, a startup business may rely on its IT service team to create a software application for organizing and maintaining venture capitalist records. In these cases, IT can provide the services you need to develop personalized software and ensure the program's viability through continuous testing, development and maintenance.

11. Troubleshooting and technical support

IT services for many organizations also include technical support and troubleshooting for software applications, programs and online tools. Teams that offer these services often guide users through the process of resolving technical errors or recommend further steps to take, such as sending in the device for repairs. With a dedicated technical support service, your organization can receive the technical assistance it needs when staff members have questions or challenges when using company software.

12. Technology training

Since technology and software can change often, helping your team learn how to operate updated devices and software can help them use those tools efficiently with minimal questions. Many IT services include technology training for business teams that use technical tools and resources for everyday operations. In these cases, an IT team can train staff in your company on how to use specific tools, programs and applications.

13. Hardware installations and maintenance

Many business IT services also include hardware installations, maintenance and repairs. For instance, a corporate IT department is often responsible for installing the computers, hard drives, printers, modems and routers that the company needs to operate. IT teams also evaluate a business's processes to determine the types of hardware that support its needs. In many businesses, technical teams are also responsible for maintaining hardware and updating computers, modems or routers to support productivity and performance.

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